Overview
This article explains how Buyers can use the Order Tracker in DistruCommerce to manage their orders. It allows you to view real-time statuses, access invoices, track delivery estimates, and reorder products.
Prerequisites:
Buyer account
At least one submitted order via a vendor menu
Table of Contents
Video
1. Accessing the Order Tracker
Go to your DistruCommerce - Buyer → Click on Order Tracker.
There’s a search bar to look up orders by order number or vendor name. You’ll also see a list of all your orders
For each one, you’ll be able to view:
Order number
Payment status (Not Paid, Partially Paid, Fully Paid)
Order status (Pending, Processing, Delivered, etc.)
Total order value
Date created
Vendor menu name
Estimated delivery date
Click on any order to load full details on the right-hand side.
2. Reviewing Order Details
Order Summary Section:
Sales Order Number
Vendor Name
Ordered By (user name)
Subtotal
Additional Charges & Discounts (if any)
Taxes: If the order has not been accepted yet by the vendor, Distru cannot display taxes in the order total. Instead, you’ll see the message:
“Taxes cannot be automatically calculated. Once the Distru seller accepts your order, you will be able to view the taxes and updated order total here.”
This happens because taxes are calculated only after the seller accepts the order. Once the seller accepts the order the tax amounts will appear in the order summary, the total will be updated to reflect taxes and you’ll see a clear breakdown of Subtotal, Charges, Discounts, Taxes, and Order Total.
Total Order Value
On the right side, you’ll see additional options such as:
View Menu: Click here to access the menu where you purchased these products.
Download COA’s (if available): View or download lab test results directly from the product line item
View Invoice: This will take you to the invoice section, where you can see the invoice for this order
Vendor Contact Info like Website (click to open their website), phone number (click-to-call) and address (opens it in Google Maps).
Finally, you’ll find the message section between you and the vendor
From (Vendor name): This is an automated message regarding your order from the vendor
Your Message to the Vendor: Shows the note you added during checkout under “Message to the Vendor”
3. Order Items
Scroll down to the Order Items section. For each item you’ll see:
Product name
Brand
THC percentage
Category/Subcategory
Unit Price
Quantity purchased
Line total with discounts (before taxes)
If it’s a sample
4. Understanding the Status Timeline
Order Tracking Timeline. You’ll find five vertical status markers, the status updates automatically as the vendor progresses your order:
Order Received (with timestamp)
Fulfilling Order
Ready to Ship
In Transit
Delivered (expected timestamp if not completed)
5. Viewing Invoices
Click the Invoices tab next to the Order Details tab. Invoice Details:
Associated Sales Order
Invoice Number
Invoice Date
Due Date
Payment Status
Invoice Actions, click the three dots to:
Email the invoice (enter one or more emails, separated by commas)
Download a PDF with the invoice
Preview the invoice
6. FAQs
Why don’t I see tax details in my order summary?
If the vendor hasn’t accepted your order yet, tax calculations are pending. Once they accept, the taxes will update automatically.
How can I search for or filter orders in Distru?
You can easily search through orders using the search bar at the top of the Orders page. You can enter either the Order Number or the Seller's Name to quickly locate the order you're looking for.
Can I track multiple orders at once?
No, each order must be reviewed individually within the Order Tracker, but they are all listed for quick access on the left side.