The Return History report shows every product your customers returned in a period, and the tax each return's credit reversed.
This article covers where to find the report, what each column means, and how to use it to match your tax totals in QuickBooks.
How It Works in Distru
The report has one row per returned product line. A return with three products shows as three rows.
Filtered by return date. The date range picks returns by their Return Date, not by the date of the order, invoice or credit. With no date picked, the report shows the last 30 days.
Returned Taxes come from the return's credit. When you complete a return and create a credit, the credit carries tax lines that reverse the tax on the returned products. Those are the amounts in Returned Taxes, and they're what Distru sends to QuickBooks on the credit memo.
Nothing else changes. The report doesn't change your invoices, your credits or anything synced to QuickBooks. An issued invoice keeps its full tax; the credit is what reverses it.
Note: Returns in Shipped status don't have a return date yet, so they don't show in this report.
Running the Report
Go to Reports and open Return History under Sales.
Pick a Return Date range.
(Optional) Use the Status filter to show only Processing, Received or Completed returns. Leave it empty to see all three.
Download the report as a CSV or PDF, email it, or schedule it to arrive on a regular basis, the same way as other Distru reports.
The footer row totals Returned Subtotal and Returned Taxes for every row in the report. It shows on screen and in the PDF; the CSV has no footer row.
Who can see it: admin roles have access by default. For other roles, go to Settings → Users & Roles, click the pencil icon next to the role under User Roles, turn on Return History under Report Permissions, and click Update Role.
What Each Column Means
Column | What it shows |
Return Date | The return's date. The date range filters on this. |
Return Number | The return, e.g. RN-0000003. |
Status | Processing, Received or Completed. |
Customer | The customer who made the return. |
Sales Order | The sales order the products came from. Blank if the return isn't tied to an order. |
Credit Number | The credit created for the return. Blank if there's no credit. |
Credit Date | The day the credit was created. Blank if there's no credit. |
Credited | Yes if this product line is on the return's credit, No if it isn't. |
Product, SKU, Brand | The returned product. |
Batch / Package Label | The returned batch or package. Only shows for companies using compliance tracking. |
Quantity | How much came back, in the product's own unit. |
Unit Price | The price per unit on the return. |
Returned Subtotal | Quantity × Unit Price. |
Returned Taxes | The tax this line's credit reversed. |
Tax Summary | The same tax broken down by tax, e.g. "Excise - $1.35, Sales - $0.72". |
Invoice Numbers | The invoices that billed this product line. |
There's no total for Quantity, because each line counts in its own product's unit.
Matching Your Tax Totals in QuickBooks
QuickBooks shows both the invoice and the credit memo that reverses part of it. To get the same net tax in Distru for a period:
Run Invoice History for the period and note the Total Taxes footer.
Run Return History for the same period and note the Returned Taxes footer.
Invoiced tax − returned tax is the net tax for the period.
To explain a difference, look at Return History by return, product or tax using the Tax Summary and Invoice Numbers columns.
Important: returns and credit memos can land in different months. This report goes by Return Date. QuickBooks dates the credit memo on the day it syncs. That's usually the day the credit is created, but if a credit is created later, or its sync fails and goes through later, the credit memo lands in a later month in QuickBooks. Use the Credit Date column to spot these returns.
Frequently Asked Questions
Why does a line show Credited = No and Returned Taxes $0.00?
That product line isn't on the return's credit. This happens when no credit was created for the return yet (only Completed returns get credits), when the line was $0, or when uninvoiced items were left off the credit.
Why does an older return show Credited = Yes but Returned Taxes $0.00?
Credits created before June 24, 2026 don't carry tax lines in Distru, so the report shows $0.00 for them. The report doesn't estimate tax for these credits.
Why doesn't Returned Subtotal match the credit amount?
Returned Subtotal comes from the return (quantity × price). If someone edited the credit by hand after it was created, the credit amount can differ. Returned Taxes always reads the credit as it stands now, so it matches what went to QuickBooks.
My return isn't in the report. Why?
Check that its Return Date falls in your date range and that it isn't in Shipped status. Shipped returns have no return date yet.
Can Returned Taxes differ from QuickBooks?
In one case: if a tax on the credit has no QuickBooks item mapped to it, Distru still shows it here, but the QuickBooks sync leaves it off the credit memo. If your totals don't match, check that every tax is mapped to a QuickBooks item.
Does this change how returns or credits work?
No. The report only reads your returns and credits. Invoices, credits and the QuickBooks sync work the same as before.
Need Help?
If you have questions about the Return History report, reach out to your CSM or contact us via live chat. We're happy to walk you through it.