Implement SOP to log all activities related to an order
Go to Sales Order details page
Select Activity tab
Choose an option from the pulldown menu
Type detailed notes and click submit when finished
You'll see the the submission in the activity feed below
Activities can be logged in the same way on Invoices, Shipments, Transfers, Purchase Orders, Returns, Requests, Tasks, Companies, Contacts, Products, Batches, and Assemblies