Why am I seeing this?

Inventory audit alerts appear when there is a discrepancy between Metrc and Distru.

The function of the alert is to make you aware of the discrepancy and allow you to easily fix the problem.

Most of the time, these can easily be fixed by the "click to repair" button which will allow you to enter a reason for the adjustment and then adjust the Distru quantity to match the Metrc quantity. Most of the time, these will clear up on their own but you can repair them to hurry along the process.

Sometimes however, you may see other errors when repairing a package.

Package is being sold in sales order

In this case you will need to: ( see loom video below )

1. Go to the sales order that has the package on it
2. If matched with a Metrc transfer, you'll need to unmatch it
3. Edit the sales order and remove the package

4. Go back to your dashboard and "Click to repair" the package.
5. Go back to sales order and put the repaired package back on.
6. If necessary, go and link the package with metrc again.

Reach out if you need more help

These steps will resolve most of your issues, but there are cases where you'll need help from the team. If you find yourself with an issue that these steps won't correct, please don't hesitate to reach out to the team!

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