OVERVIEW: On occasion, Distru will notice a discrepancy between the info it has for a certain package compared to the info it's obtaining from Metrc regarding the same package. This could be due to several reasons: a difference in quantity, the package may have been Finished in Metrc but Distru is saying otherwise, the package was transferred in either piece of software but isn't registering on the other, and several more. Since Distru takes what Metrc says at law it will automatically attempt to repair this discrepancy without the need to do any manual action on your part. Sometimes the nature of the discrepancy will require manual intervention, and in those cases we've made it easy to remedy.
TABLE OF CONTENTS:
A. METRC DASHBOARD
We strongly recommend when first setting up your Distru account that you make a Metrc-specific dashboard that will allow you to quickly see a snapshot of several Metrc activities at once. These would include items such as Outgoing and Incoming Metrc transfers, and also a dedicated column for any Inventory Audits that Distru has detected. You can very quickly set up this Metrc dashboard by following the steps listed in this help article.
B. REPAIRING INVENTORY AUDITS
Most likely, you'll first be alerted to the fact that one or more of your packages are in need of repair because this red banner will populate at the top of your Distru screen, regardless of what section in Distru you happen to be in:
The function of the alert is to make you aware of the discrepancy and allow you to easily fix the problem.
In the example screenshot pictured above, we see 2 packages where the quantity of each differs slightly when looking at what Metrc says the quantity should be vs. what Distru has for the quantity. Distru will automatically attempt to fix these packages without the need for any manual intervention on your part. Should Distru be unable to automatically fix the discrepancy, most of the time these can be fixed by the "CLICK TO REPAIR" button which will allow you to enter a reason for the adjustment and then adjust the Distru quantity to match the Metrc quantity.
Sometimes, however, you may see other errors when repairing a package. These include but are not limited to
Package is being sold in sales order
In this case you will need to:
1. Go to the Sales Order that has the package on it.
2. If matched with a Metrc transfer, you'll need to unmatch it.
3. Edit the sales order and remove the package.
4. Go back to your dashboard and "CLICK TO REPAIR" the package.
5. Go back to sales order and put the repaired package back on.
6. If necessary, go and link the package with Metrc again.
There are several other reasons you may encounter for why a package needs repaired. If you find that the "CLICK TO REPAIR" button doesn't work your best course of action would be to reach out to our Customer Success team via the chat bubble, as your specific repair may require Engineering intervention.
Reach out to the chat bubble with any questions! We're here to help! 🎉