Are you running into the following error while trying to import your companies/contacts/products data into Distru?

There was an error uploading your file. Ensure your file has data and all rows have the same number of columns.

Here are some reasons why you're running into this:

1. Corrupted cells in file

There could be 1+ cells in your file that have corrupted data within (i.e. the cell appears to be empty but it actually contains invisible characters that can only be read by computers).

To fix this problem, do the following:

  1. Upload your CSV file to a Google Sheets file

  2. Redownload that file as a CSV

Your newly downloaded file should no longer be corrupted.


1. Different number of columns

Ensure your CSV file has the same number of columns for every row. If even just one row has a different number of columns that the rest, the file upload will fail.


Let us know if any of these tips helped you to upload your file! If you're still experiencing issues, please reach out to us via the chat bubble for further help.

Ciao for now!

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