If you have your Bluetooth Ohaus scale paired to the Distru app but no weights are being registered in the app, it is likely that your scale has not been properly configured to send data to your BlueSnap Bluetooth device.


Please ensure you have the proper scale configuration by checking out the applicable guide to your scale:

I hope this has helped! If you have further questions or weights are still not being properly sent to the Distru app, please contact us via the chat bubble to the bottom right and we'll be happy to help :)

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